NatWest customers have been urged to check their bank statements after a payments glitch had caused some accounts to be accidentally charged twice.
Customers have complained of being pushed into their overdraft after the bank confirmed a payment glitch. 112,000 customers discovered they had been debited twice as a result of a payment glitch at the bank.
While for most customers, there will be no impact, NatWest has said it will ensure that anyone affected is not left out of pocket as a result. They went on to apologise for any inconvenience caused.
In a service status update for its customers, the bank said: “Some customer accounts are showing debit card purchases twice, and in certain cases their available balance will be lower than it should, we’re really sorry for any inconvenience.”
A NatWest spokesperson also replied to a customer complaint on Twitter, as they said: “We are aware that some NatWest customers’ accounts are showing some Visa debit card purchases twice, and in certain cases their available balance will be lower than it should.
“We are working to fix the problem, and will ensure that no customer is left out of pocket. Our customers can be assured that payments to retailers/merchants have only been made once, so there is no need to contact them. We apologise for any inconvenience this has caused.”
How do I deal with a double payment?
If you find…