SCAM: 154 people lost $7.1 million to computer tech support scam
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The technical support scam has made a comeback. Since January this year, 154 people have been deceived, involving amounts totalling up to $7.1 million.
The Singapore Police Force and the Singapore Cyber Security Agency of Singapore issued a joint statement on April 26, saying that tech support scams under the guise of assisting victims with computer or wireless network problems have made a comeback in recent days. Since January this year, 154 people have been defrauded of $7.1 million in all.
The two scam methods used
The first method: A pop-up window appears on the victim’s computer browser, with a warning message indicating that the computer is under attack, and the victim is asked to contact software providers such as Microsoft and is provided with a helpline. This number is usually in the form of +653159 (XXXX), which victims mistakenly believe is a real local helpline, when in fact they are being called by a scammer posing as a technician.
The second method: The victim receives an unfamiliar phone call, and the scammer pretends to be a network service provider such as Singtel, claiming that the victim’s wireless network has been hacked, so they have called to help. Scammers sometimes pretend to be police officers or Cyber Security Agency investigators, claiming suspicious transfers in victims’ bank accounts and even use account renaming scams to send emails from spoofed email accounts to the victims with emails like…