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Navy Federal Credit Union warns military customers of criminal activity, potential scam calls

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Navy Federal Credit Union warns military customers of criminal activity, potential scam calls

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CHESAPEAKE, Va. – A big warning for military service members and veterans: criminals are trying to steal your money and, in a lot of cases, it’s working.

The News 3 Problem Solvers received tips from our Navy viewers about criminals trying to hack their accounts. We’re told that people in Chesapeake were getting calls from someone claiming to be from Navy Federal Credit Union.

When the person on the other end started asking for personal information and saying their account needed to be “re-established,” the veteran we spoke with saw the red flags.

However, criminals are banking on the fact that you don’t see the red flags. They’re hoping they can get into your account and steal your money and identity.

Navy Federal said here are some signs to watch out for so you’re not taken advantage of:

  • They’ll never call and demand your information over the phone so do not give your information out.
  • They’ll never randomly send you a six-digit security passcode and then call asking you to verify it. If you receive a code, don’t respond and report it.
  • They will not ask you to download any new apps. The caller is likely acting illegally if they’re asking you to download an app to “troubleshoot.”

What’s also startling about this latest scheme is that military consumers report losing the most money. The Federal Trade Commission said military members reported losing more than $26 million and their losses were nearly 50% higher than the general population.

In order to protect customers, Navy Federal…

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