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Facebook Marketplace, Carousell get lowest anti-scam scores in new government e-commerce rating system

Online Scams

Facebook Marketplace, Carousell get lowest anti-scam scores in new government e-commerce rating system

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Mr Tan chairs the Inter-Ministry Committee on Scams, which rates these platforms based on five measures: Seller identity verification, fraudulent seller behaviour monitoring, secure payment solutions, maintenance of transaction records and user data, as well as reporting and dispute resolution mechanisms.

Consumers can visit this microsite to see how the platforms perform in each measure. Platforms with all the critical anti-scam measures in place will be awarded four ticks, MHA said, adding that the ratings will be reviewed annually.

Facebook Marketplace, for instance, does not offer secure payment solutions or seller identity verification, while Carousell makes these features optional.

The ratings system, first announced during the police’s annual statistics briefing this year, comes as S$5.8 million was lost to e-commerce scams in 2021.

The 2,707 e-commerce scam cases reported last year made it the third-most prevalent type of scam, behind phishing scams and job scams.

The ratings system was developed together with the six e-commerce platforms, and covers major platforms with a significant local reach or a significant number of e-commerce scams reported, MHA said.

It does not cover businesses that have their own e-commerce platforms, like Courts or IKEA, as these have been assessed to be less susceptible to scams.

Beyond the ticks, consumers can refer to the microsite for general advisories that elaborate on the five safety features. These advisories will be…

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